Author Topic: 2005 Qualitative Research Special Needs Veterans on the New Veterans Charter  (Read 2788 times)

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CVA_Posting

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2005 Qualitative Research Special Needs Veterans on the New Veterans Charter

Introduction and Background

Since September 2003, Veterans Affairs Canada’s (VAC’s) Service & ProgramModernization Task Force has been working towards the implementation of amendmentsto the current structure and content of VAC services and programs, with the objective of better responding to the emerging needs of Canadian Forces (CF) Veterans and theirfamilies. Over the past two years, the Task Force has made significant efforts to consultwith stakeholder groups to engage them in the design of the new suite of programs andservices.On May 13, 2005, the resulting legislation, Bill C-45, received Royal Assent, enablingVAC to modernize services, assistance and compensation to CF members, Veterans andtheir families. The five key modernization program components identified in thelegislation, are:

Disability awards and wellness programs to replace today’s pension system fornew applicants;

Physical and psychological rehabilitation services, including vocational trainingand education;

Earnings loss support for Veterans undergoing rehabilitation, as well as longer-term support for Veterans who can no longer work because of a service-relatedillness or injury;

Job placement assistance; and

More extensive health benefits to meet the needs of Veterans and their families.VAC has now entered the regulatory development phase, during which the Departmentwill continue to consult with the six major Veterans organizations representing theinterests of Veterans. In addition, the Department was interested in seeking the views of Special Needs Veterans and their families with respect to its Service and ProgramModernization. As a result, VAC commissioned Corporate Research Associates Inc.(CRA) to conduct qualitative research with disabled Veterans and family members tosolicit feedback on regulatory content, how well proposed regulatory provisions are seento respond to special needs Veterans, and provide insight into communication issues andconcerns. The specific objectives of this study are as follows:

Obtain feedback from Special Needs Veterans and their families with respect tothe new suite of program components proposed by Veterans Affairs to ensurethere are no gaps or omissions; and

Determine audience requirements and preferences for modes of communication.

To meet the above objectives, a total of five focus groups were conducted with VACclients considered seriously disabled and five groups with spouses or common lawpartners of disabled Veterans.This report presents the detailed findings of the study, conclusions and recommendationsdrawn from the findings, an executive summary, and details with respect to the selectedmethodology. Working documents are appended to this report and include anintroduction letter (Appendix A), the recruitment screener (Appendix B), the moderator’sguide (Appendix C) and the PowerPoint presentations used during the group discussionto introduce the New Veterans Charter and its components (Appendix D).

More info here: http://www.scribd.com/doc/114373079/2005-Qualitative-Research-Special-Needs-Veterans-on-the-New-Veterans-Charter-Rev-1-0


CVA_Posting

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2004 VAC Service and Program Modernization Assessment
« Reply #1 on: November 25, 2012, 04:34:03 PM »
2004 VAC Service and Program Modernization Assessment

Veterans Affairs Canada’s (VAC) current mandate includes to “provide for the care,treatment and re-establishment in civil life of any person, who served in the CanadianForces and the care of that person’s dependants or survivors”. Over the years, the needs of Veterans and their families has changed and in spite of recent improvements, VeteransAffairs Canada no longer has the required programs and services needed to provide theabove support to the CF Veterans and their families. While the number of War Veterans isin decline, Canadian Forces (CF) Veteran clients are rapidly increasing, as is need for re-establishment. Without new programs, today VAC can only provide disability pensionsand some related health benefits. As such, the Department needs to develop programs andservices that support re-establishment and result in a successful return to civilian life androles in family, the workforce and the community.In this context, Veterans Affairs Canada commissioned Corporate Research Associates Inc.(CRA) to gather further insight from personnel with military experiences and familymembers to help guide program design and the development of communications strategies.More specifically, using qualitative research, the Department is interested in obtainingstakeholders’ reactions (clients and future clients) to the new suite of program componentsproposed by Veterans Affairs Canada.

The proposed suite has been tested against existingprograms and services.To meet this objective, a total of eleven focus groups were conducted in four locations(Ottawa, Halifax, Quebec City, and Trenton) with targeted clients (still serving and releasedpersonnel and their families, as well as VAC clients and non clients). Groups wereconducted from December 15, 2004 to January 27, 2005.This report includes the detailed findings of focus group discussions, a series of conclusionsand recommendations derived from the findings, an executive summary, a description of the study methodology, as well as working documents appended to the report (a recruitmentscreener, a moderator’s guide, and VAC’s presentation).

More Info Here: http://www.scribd.com/doc/114373055/2004-VAC-Service-and-Program-Modernization-Assessment-Rev-1-0

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2005 Qualitative Research Special Needs Veterans on the New Veterans Charter
« Reply #2 on: December 26, 2012, 08:44:09 AM »
2005 Qualitative Research Special Needs Veterans on the New Veterans Charter

Introduction and Background

Since September 2003, Veterans Affairs Canada’s (VAC’s) Service & ProgramModernization Task Force has been working towards the implementation of amendmentsto the current structure and content of VAC services and programs, with the objective of better responding to the emerging needs of Canadian Forces (CF) Veterans and theirfamilies. Over the past two years, the Task Force has made significant efforts to consultwith stakeholder groups to engage them in the design of the new suite of programs andservices.On May 13, 2005, the resulting legislation, Bill C-45, received Royal Assent, enablingVAC to modernize services, assistance and compensation to CF members, Veterans andtheir families. The five key modernization program components identified in thelegislation, are:

Disability awards and wellness programs to replace today’s pension system fornew applicants;

Physical and psychological rehabilitation services, including vocational trainingand education;

Earnings loss support for Veterans undergoing rehabilitation, as well as longer-term support for Veterans who can no longer work because of a service-relatedillness or injury;

Job placement assistance; and

More extensive health benefits to meet the needs of Veterans and their families.VAC has now entered the regulatory development phase, during which the Departmentwill continue to consult with the six major Veterans organizations representing theinterests of Veterans. In addition, the Department was interested in seeking the views of Special Needs Veterans and their families with respect to its Service and ProgramModernization. As a result, VAC commissioned Corporate Research Associates Inc.(CRA) to conduct qualitative research with disabled Veterans and family members tosolicit feedback on regulatory content, how well proposed regulatory provisions are seento respond to special needs Veterans, and provide insight into communication issues andconcerns. The specific objectives of this study are as follows:

Obtain feedback from Special Needs Veterans and their families with respect tothe new suite of program components proposed by Veterans Affairs to ensurethere are no gaps or omissions; and

Determine audience requirements and preferences for modes of communication.

To meet the above objectives, a total of five focus groups were conducted with VACclients considered seriously disabled and five groups with spouses or common lawpartners of disabled Veterans.This report presents the detailed findings of the study, conclusions and recommendationsdrawn from the findings, an executive summary, and details with respect to the selectedmethodology. Working documents are appended to this report and include anintroduction letter (Appendix A), the recruitment screener (Appendix B), the moderator’sguide (Appendix C) and the PowerPoint presentations used during the group discussionto introduce the New Veterans Charter and its components (Appendix D).

More info here: http://www.scribd.com/doc/114373079/2005-Qualitative-Research-Special-Needs-Veterans-on-the-New-Veterans-Charter-Rev-1-0

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2004 VAC Service and Program Modernization Assessment

Veterans Affairs Canada’s (VAC) current mandate includes to “provide for the care,treatment and re-establishment in civil life of any person, who served in the CanadianForces and the care of that person’s dependants or survivors”. Over the years, the needs of Veterans and their families has changed and in spite of recent improvements, VeteransAffairs Canada no longer has the required programs and services needed to provide theabove support to the CF Veterans and their families. While the number of War Veterans isin decline, Canadian Forces (CF) Veteran clients are rapidly increasing, as is need for re-establishment. Without new programs, today VAC can only provide disability pensionsand some related health benefits. As such, the Department needs to develop programs andservices that support re-establishment and result in a successful return to civilian life androles in family, the workforce and the community.In this context, Veterans Affairs Canada commissioned Corporate Research Associates Inc.(CRA) to gather further insight from personnel with military experiences and familymembers to help guide program design and the development of communications strategies.More specifically, using qualitative research, the Department is interested in obtainingstakeholders’ reactions (clients and future clients) to the new suite of program componentsproposed by Veterans Affairs Canada.

The proposed suite has been tested against existingprograms and services.To meet this objective, a total of eleven focus groups were conducted in four locations(Ottawa, Halifax, Quebec City, and Trenton) with targeted clients (still serving and releasedpersonnel and their families, as well as VAC clients and non clients). Groups wereconducted from December 15, 2004 to January 27, 2005.This report includes the detailed findings of focus group discussions, a series of conclusionsand recommendations derived from the findings, an executive summary, a description of the study methodology, as well as working documents appended to the report (a recruitmentscreener, a moderator’s guide, and VAC’s presentation).

More Info Here: http://www.scribd.com/doc/114373055/2004-VAC-Service-and-Program-Modernization-Assessment-Rev-1-0