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WARNING ORDER - SUNNYBROOK HOSPITAL - Demonstration Jan 7 2013 11-2pm

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Mike Blais:
WARNING ORDER - SUNNYBROOK HOSPITAL - Demonstration Jan 7 2013 11-2pm

Be advised that the situation at Sunnybrook is deteriorating at a rapid pace and that one of the family members who spoke out has been escorted from the facility after reporting an urgent patient safety issue. Worse, she has been denied further contact with her father indefinitely with a formal do not trespass notice.

We believe that this draconian action is unfairly excessive, to deny a daughter access to her father at this time of year when she was only concerned about the welfare and safety of another veteran is unconscionable and has created a great deal of stress both her, her very 93 year old mother.

Please read the following letter, I hope that it will motivate you as it has motivated us. Bedbugs? First it is mice, now it is bugs.

If this situation is not resolved with all due haste, The Canadian Veterans Advocacy will be organizing a formal protest on Bayview Street in front of the hospital at a date to be announced but at this time, tentatively scheduled for Monday, January 7th, from 11 - 1400 hrs.

We are standing for Canada's most vulnerable veterans, those who fought at Juno Beach, Dieppe, Ortona, over the skies of Europe and at sea during the battle of the Atlantic. They cannot speak for themselves, nor can they be responsible for their safety.

If the voices of the children/primary care givers will not be heard, perhaps they will hear ours, the voices of honourable veterans across this nation.

All veterans within driving distance of the Sunnybrook are encouraged to fulfill your duty to those who passed the torch to us. We will be mobilizing our full press resources and your presence will certainly be on national television. Team up, bring a car load, blazers, medals, grays and berets or civvies, the choice is yours. Those who cannot attend will be encourage to participate in an email campaign to the hospital, address will be provided shortly.

More to follow

Mike CVA

++++++++++++++++++++++++++++++++++++++++++++++++++

This evening at 6:15 pm, I was forced to leave Sunnybrook Veterans Centre and escorted from the premises by the police and a Sunnybrook security guard. I believe this to be a deliberate, calculated act of retribution against me for attempting to advocate for my father, and escalating my concerns about his substandard care to Veterans Affairs Canada and the media. I was paraded through Warrior's Hall like a common criminal in front of a large crowd, to my great embarrassment. I was also handed a written notice stating that I am to never appear on any Sunnybrook property ever again, or I will immediately be arrested without a warrant.

The events that precipitated this shocking and publicly humiliating act against me began earlier this afternoon. I went to the nursing office on K3C to alert the staff that a resident was out of his wheelchair in the hallway and pushing his feeding table down the hall. It was obvious this resident was at risk of falling and potential serious injury. When I arrived at the nursing office there were five staff present. I advised them of the situation and not one person went to investigate or assist the resident. I then took my father downstairs to the main floor to Jane Moreland's office to alert her to the situation. She was not available. I spoke to another staff member in her office and requested that Jane come to K3C so I could express my concerns about what I had seen. I had never met or seen Jane Moreland prior to this.

Jane Moreland came to my father's room at approximately 4:15 pm. I was stunned to see her appear with two Sunnybrook security guards. I presumed they had accompanied her as witnesses. I told her what I had seen. Her response was, "It was during the shift change". I said, "It does not fill me with confidence to know that my father's safety and that of the other residents is not a priority." Jane's response was that our family should hire round the clock caregivers.

Jane went on to chastise me for asking a shift nurse to come to the door of another resident's room, one evening last week, so I could show her a live bedbug that I was horrified to find in the linen closet on a stack of washcloths. This was the second time I had found a live bedbug in K3C. My mother has recently spoken with a wife whose husband is a resident on K2C, and was told that he had an ongoing bedbug problem for at least two months. The staff had allegedly rid the room of all his clothing and bedding, yet continued to insist that the red bites on his body were an innocuous rash.

I am my father's primary caregiver. For the past three years, I have come to take care of my father at Sunnybrook Veterans Centre almost 360 nights/year, from 6:15 to 9:00 pm. Needless to say, I am extremely distraught about being victimized by this scandalous treatment, and am very concerned about the potentially serious implications for my father and his physical and emotional health.

My 93-year old mother is extremely upset that I have been forced to permanently leave the Sunnybrook premises and abandon my father as his primary caregiver, especially during the evenings when the nurse to patient ratio is seven to one.

I am appealing to you to immediately intervene to help me resolve this unimaginable situation where a daughter is denied access to her own father by the Sunnybrook Veterans Centre administration.

Mike Blais:
Police escort daughter from Sunnybrook vets centre after bedbug complaint
Published on Sunday December 30, 2012

RICHARD LAUTENS/TORONTO STAR FILE PHOTO Displays and photographs from the war are seen throughout the Sunnybrook veterans residence. Canada's largest veterans centre had police escort the daughter of an aged vet from the facility and warned her never to return on pain of arrest after she complained about bedbugs and a patient-safety issue.
Colin Perkel
The Canadian Press

Canada’s largest veterans centre had police escort the daughter of an aged vet from the facility and warned her never to return on pain of arrest after she complained about bedbugs and a patient-safety issue.

Jackie Storrison said Sunday she was devastated and humiliated to be marched out of Sunnybrook Veterans Centre by security and issued a formal do-not trespass notice.

“I was paraded through Warrior’s Hall like a common criminal in front of a large crowd to my great embarrassment,” Storrison said. “I believe this to be a deliberate, calculated act of retribution against me for attempting to advocate for my father.”

Storrison, 61, is among more than a dozen relatives with loved ones in the veterans centre who have spoken publicly about concerns of neglect and substandard care of the most frail residents at the 500-bed centre.

Those concerns prompted Minister of Veterans Affairs Steven Blaney to order an inspection and audit of the facility. Results are pending.

Storrison said she was forced to leave Thursday evening after she notified a group of nurses that she had spotted an elderly resident pushing a food table down a hallway.

“It was obvious this resident was at risk of falling and potential serious injury,” she said. “No one moved.”

A patient-care manager, accompanied by two security guards, later told Storrison the incident had occurred during a shift change and that she should hire a 24-hour attendant if she had any safety concerns for her dad.

The manager, Jane Moreland, then chastised her for having previously pointed out live bedbugs in the linen closet of another resident, Storrison said.

“Staff had allegedly rid the room of all his clothing and bedding, yet continued to insist that the red bites on his body were an innocuous rash,” Storrison said.

“I’m not prepared to discuss other residents with you,” Storrison said Moreland told her.

Storrison, a mother and grandmother, said she was then told to leave.

Security issued her a warning she would be arrested if she returned to Sunnybrook, and, along with two police officers, escorted her to her car.

Moreland did not respond to a request for comment but a Sunnybrook spokesman said Sunday that Storrison had gone on a lengthy “verbal rampage” against staff — something she denies emphatically.

“She was verbally abusive to the point where police and security had to be called,” said Craig DuHamel.

“When it crosses a line into abuse, we have to escalate it.”

For the past three years, Storrison has acted as primary caregiver to her dad, Valmond Pelletier, 91, spending several hours almost every evening of the year with him at the veterans centre.

She said she was forced to have someone else get him from Sunnybrook on the weekend so he and her 93-year-old mother Elizabeth could celebrate their 70th wedding anniversary off-site.

“Needless to say, I am extremely distraught about being victimized by this scandalous treatment, and am very concerned about the potentially serious implications for my father and his physical and emotional health,” she said.

Storrison’s plight has attracted the attention of the Canadian Veterans Advocacy, which is threatening to demonstrate at Sunnybrook if the situation is not resolved quickly.

In a note to members, group co-founder Mike Blais called Sunnybrook’s action “draconian.”

“To deny a daughter access to her father at this time of year when she was only concerned about the welfare and safety of another veteran is unconscionable,” Blais said.

“If the voices of the children/primary caregivers will not be heard, perhaps they will hear ours, the voices of honourable veterans across this nation.”

DuHamel said the facility was hoping to “work something out” with Storrison.

Sunnybrook insists its quality of care is equal or superior to comparable facilities, and points to surveys showing high patient and family satisfaction rates.

Some relatives and attendants, however, paint a far different picture.

Their complaints include unexplained injuries, residents abandoned in soiled diapers for hours on end, left in bed for days, or not fed on time. They also said Sunnybrook managers shut them down or intimidated them when they tried to raise their concerns.

Sylvain Chartrand CD:
Sunnybrook update. Mon Dec 31

I would take a moment to express my appreciation to Frederik Boisvert, Minister Blaney's office, Deputy Minister Mary Chaput, A/ADM Charlotte Bastian and the lads from the OVO's office for responding to our inquires on behalf of Ms Storrison and arranging a conference call between myself and members of Sunnybrook's administration this morning.

I am somewhat optimistic that a resolution -the full restoration of Ms Storrison's visitation privileges is attainable and can be secured through dialogue and compassion, vrs protest of confrontation. We must maintain due diligence and I would encourage you to prepare your emails in anticipation of a Thursday/Friday mail in campaign to Minister Blaney's office and the hospitals board of directors. Now that we have some time, volunteers are encouraged to write some letters that we can provide for others to copy and paste before sending and to provide an example to the others.

Should the situation remained unresolved by January 7th, the drum beat carries on....

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